SHIPPING POLICY

Processing Time

Orders are typically processed within 1–2 business days of purchase, not including weekends or holidays. Processing time is separate from shipping and transit time.

During high-volume periods, such as promotions or holidays, processing may take slightly longer. We will do our best to notify you of any significant delays.

Shipping Rates

Stellan offers free shipping on all domestic and international orders.

Shipping Destinations

We ship within the United States and to select international destinations.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.

We are not responsible for delays caused by customs processing.

Delivery Times

Estimated delivery time is 6–9 business days for domestic United States orders and 10–12 business days for international orders, in addition to processing time.

These delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Risk of Loss

Once we transfer your order to the shipping carrier, title and risk of loss pass to you.

However, as a courtesy, if your package is lost or stolen after being marked as delivered, contact us at help@trystellan.com with your order number. We will work with you regarding a possible replacement or refund at our discretion.

This assistance is offered as a courtesy and does not waive or limit the liability terms contained in our Terms of Service.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information during checkout.

Stellan is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you to arrange reshipment. An additional shipping charge may apply.

Order Changes

If you need to change your shipping address or order details, contact us as soon as possible at help@trystellan.com.

We cannot guarantee that changes can be made after an order has entered processing or has shipped.

Contact Us

Questions about this Shipping Policy can be sent to:

Stellan
help@trystellan.com
5800 E 2nd St
Casper, Wyoming 82609
United States
(346) 214-3640